Join Date: Jul 2019
Location: Sydney, Australia
I contacted BMW Australia to complain that we heard about the recall from a magazine article and Government agency while we still haven't heard from BMW. This is their response which isn't very satisfactory. They surely would have had time to send out the notices to all the owners affected (only about 70) as they have known about it for weeks.
"Thank you for contacting BMW Group Australia.
We appreciate you bringing this matter to our attention and highly appreciate your extensive patience during this time.
Your safety and satisfaction as a BMW customer is of highest priority to us, therefore we are naturally disappointed that you have been made to feel this way regarding the overall experience with your bike. Please accept our sincerest apologies for the inconvenience this has caused you. We will most definitely be passing on your feedback internally in the interim.
The process for recalls ensures that BMW Group Australia notifies the ACCC of any recall campaigns as soon as we are aware, at the same time we have to retrieve customer data of all affected bikes so we can commence customer notification. Customers will be notified by mail in due time. If there are any further questions in the interim the best point of contact would be your preferred dealerships service team directly.
We thank you for your time."