Join Date: Oct 2015
Location: Toronto, Ontario, Canada
Buyer Beware - Bayside Performance Canada
Here is my rant.
I had ordered a Besteem Carbon Fiber tank cover for my beloved 18 rr. Yes I know, I should have gone with Ilmberger, but there was a sale offered by Bayside Performance Canada in Vancouver, and I placed the order online. I received the tank cover shortly there after, and when I installed in onto my bike, I noticed two very slight scuff marks on the top. It looks like it was under the clear coat. Small, but noticeable under the light. The fit is pretty decent, but not perfect. So I emailed the owner - Kevin Boisvert, and wanted to either return the product, as it was defective, or get an exchange for another one. It should have been simple. Clearly I was mistaken. It took several emails, and trying to take a photo of the minor scuffs was almost impossible to capture. He advised me that "He can't see the blemishes, and that I should have had a professional carbon fibre installer install the tank cover to get the job done right. Also, he advised that if he took returns from everyone that wants to learn how to do it themselves, they would be gone out of business!!!
Stupid me. I had believed that if I was capable of removing the factory exhaust, and installing a full Akra exhaust system, I believed I was capable of installing a carbon tank cover. And what is a professional installer going to do that I couldn't??!!
Needless to say, He advised that he needed to start a warranty claim with Besteem. Shortly thereafter, I received a message from him advising that in order to facilitate the claim, the damage has to be at least $80 worth, in order to cover the shipping costs. WTF. The tank cover was only $200. So basically he is telling me that unless the damage is over 40% of the value of the cover, I am SOL. Well the damage is not worth $80, as it is just two scuffs the size of dime each. Looks like I just just got screwed.
For any of you Canucks that choose to do business with Bayside Performance, be aware, that their so called return policy is worthless, and if you order from them online, you are on your own. My experiences with every other company, including out of country, such as Moto Million, have been excellent, and never had issues with doing a return or an exchange. Until now. Lesson learned.
'16 S1000XR (sold)
'07 Harley Davidson Night Rod Special (sold)