Some bikes it is hard to find neutral below 1000kms. Also the clutch seems inconsistent or sticky prior to 1000kms.
Lubrication of a clutch pack that is not run in can have a increased drag torque which results in neutral being hard to find.
Replacing the clutch is not the fix. The clutch will be worn in in the first 1000kms which will make it easier to find neutral.
EDIT October 2019
Since August production a oil control valve has been fitted into the end of the input shaft to help with clutch separation. This can be retrofitted onto previous bikes prior to August production. A modified clutch pack has been introduced since September production which will replace the old parts. The friction plates have been optimised.
On my first ride on the 2020, when came to the first stop light, I couldn't get neutral to save my life. Based on experiences with the HP4 and my '15 I quickly adjusted some play out of the clutch lever. It was fine till about 330 miles and another small adjustment made everything right again. I had forgotten to re-tighten the locking wheel. I don't think this is a real issue. Probably only for those that think they don't have to do anything between services.
Is it true clutch free play is now supposed to be measured at the end of the lever?
Definitely had to adjust the cable made it a lot better on the clutch side. Doesn't fix the neutral problem. You basically can never get neutral on first try. If I do, 1 out of 10 times, lucky..... I can't fathom doing much town riding with this thing....not that it is made for that in the first place but still. Or get this, iron wrist 😁