6000 miles or one or two years next service?

[Rick.Ryder]

having had my service due flash up on dash at only 3500 miles....

I questioned the service indicator coming on at 3500 miles saying I need a service within 400 miles and contacted BMW UK, this is the reply…

Dear Mr Ryder

Thank you for your email dated September 7, 2010, regarding the servicing of your motorcycle. I am sorry to hear that you have found the service indicator unclear.

Our motorcycles use a technology called condition based servicing, which determines when a service is needed, taking into account the engine revs used, oil levels and wear and tear of individual components . The service indicator will fluctuate until the service is required. If you are a low mileage rider, we would recommend that your vehicle is serviced at no longer than two year intervals or via the mileage readout of the service indicator.

Thank you once again for your email and I hope this information is useful. If you require any further assistance, please do not hesitate to contact me.

Yours sincerely

BMW Motorrad UK
Heather Bamforth
Customer Information Executive

[awelch85]

Do you ride your bike really hard often? How does your oil look?

[Rick.Ryder]

Originally Posted by awelch85

Do you ride your bike really hard often? How does your oil look?

NO I sometimes pin it through the box using the quick-shifter just for the buzz but no i do not ride hard very often.. infarct I'm not convinced the next service interval was correctly calibrated... but who would argue with BMW UK HQ?

[viperclaw]

I am 99 percent certain the S1000 is not "condition based" servicing. It was more than likely incorrectly set at the 600 mile service. Service interval is every 6,000 miles or every two years for an annual service. Change the engine oil every year and the brake fluid every two years. Plus all the other little lube points, adjustments, and checks. Valve check every 18,000 miles. Air filter every 6K miles or more often if dirty, dusty, or insecty area.

[Rick.Ryder]

From: Roanna Fawcett <roanna.fawcett@ir.inchcape.co.uk>
Subject: Recent Service Department Visit Reg: $%^&
To: rick.ryder
Date: Wednesday, 6 October, 2010, 13:36
Dear Mr R Ryder
With reference to the recent work carried out on your vehicle at our dealership.
I trust that the work was to your satisfaction, if you need to speak to me directly, please do not hesitate to call on 0845 164 8938.
Thank you

Roanna Fawcett
Cooper Tunbridge Wells




I said………7th sept

Dear Customer Information team,

An online enquiry was made. The details of the request are as follows:


FullName: Mr Rick Ryder
Email: rick.ryder

Address:

Mobile telephone:
Registration No:
Preferred Dealer: COOPERS T WELLS
Preferred method of contact: email
Comments: SERVICE AGAIN ALREADY???? CRIKEY HOW LAME...I THOUGHT IT WAS 6000 MILES OR 1 YEAR!
reg is
Hi i have just jumped on my 3,400 miles s1000rr for a trip from birchington to herne bay (10 miles) and it initially said service 500miles.. and when i switched ignition on for the return trip it said "service 400 miles!" which by my reckoning on that formula its going to be required in 40 miles! can it really need another service already?

Customer services said………….17th sept

Dear Mr Ryder

Thank you for your email dated September 7, 2010, regarding the servicing of your motorcycle. I am sorry to hear that you have found the service indicator unclear.

Our motorcycles use a technology called condition based servicing, which determines when a service is needed, taking into account the engine revs used, oil levels and wear and tear of individual components . The service indicator will fluctuate until the service is required. If you are a low mileage rider, we would recommend that your vehicle is serviced at no longer than two year intervals or via the mileage readout of the service indicator.

Thank you once again for your email and I hope this information is useful. If you require any further assistance, please do not hesitate to contact me.

Yours sincerely

BMW Motorrad UK
Heather Bamforth
Customer Information Executive

I said…………18th sept

are you sure?

I thought cbs Condition Based Servicing was the preserve of your cars!? anyway i have forwarded your e mail to Trevor Franklin who is running a S1000RR for MCN (at 4000 miles on its second engine due to chocolate camshafts! oops!) to peruse.. the thoughts on the worldwide S1000RR forum are that some numpty at Bristol Motorrad recalibrate'd the ecu as next service interval 4000 miles instead of 1 year or 6000 miles...but i have booked her in for inspection and recall work 4th october......

kind regards..Rick..........

BMW customer services said……..

Dear Mr Ryder

Thank you for your email dated September 18, 2010 regarding condition based servicing.

I can confirm that the way the motorcycle is ridden will affect the service countdown. It will either increase or decrease depending on the conditions under which the motorcycle is ridden and this alteration is calculated by the onboard computer.

I trust that Bristol Motorrad will be able to address your concerns on October 4, 2010, however please do not hesitate to contact me if you have any further queries.

Yours sincerely

BMW Motorrad UK
Heather Bamforth

Note: they think I was going to Bristol?

On the 4th October I travelled very swiftly 80 miles across country in the worst possible wet riding conditions (and discovered the true value of the onboard electronics, ABS, DTC!) to Coopers Tunbridge Wells, having spent the previous afternoon changing the oil and filter myself to minimise my inspection costs (I’m still recovering from my original 11.5k cash purchase in July!)
Coopers obviously had no intention of carrying out an inspection, they just carried out the recall work which I believe was a tip over switch and a one way valve in the crank breather, work which could have been done when the service was/should have been due next year… then the parts guy decided he would NOT stamp my NEW service book/owners manual despite the existing stamps saying I would have to go to Bristol…I thought hey you recalled the old book!… you should sort it out (apparently the new manual has a health and safety disclaimer about use of slick mode in engine management/DTC)
So now I’m stuck with 2 service books! so I shall continue to use the first one without the disclaimer…

Chris the sales guy couldn’t be more helpful allowing me test ride the 650 whilst the recall work was being done (I’m seriously considering one on BMW finance as a second bike)

Steve on workshop front desk again.. could not been more helpful.. your parts guy just doesn’t like me! The writing was on the wall when I original drove up the 80 miles from margate a fortnight ago to sort out this service light fiasco and he didn’t even have an oil filter! I drove home and ordered one elsewhere mail order……….

The actual mechanic who carried out the work proved to be superb, not even a fingerprint on my bike to show he had been there, a young man obviously trained to your (BMW) very high level…..



So to recap

Not happy with

Bristol motorrad

setting ecu service interval to 4000 miles instead of 6000 miles and laughing when I rang!

BMW customer services

Not even considering the above mistake could be possible, Not knowing how much information is given to motorcycle ecu from engine, brakes etc… (I have read through countless pages of technical launch blurb and studied your own workshop software it only mentions re setting annual or mileage parameters!)

Coopers Motorrad

I had spent £60 on 5w 40w fully synthetic oil and filter and a filter removal tool needlessly oops!

The parts guy leaving me with two owners manuals (which is probably against the BMW recall policy!?) and not having the most common oil filter….priceless!

Rick Ryder Birchington Kent (not feeling the love!)

[Godzilla]

I am guessing that BMW in Bristol originally sold the bike and did the PDI. If that is the case then the new owners manual cant be stamped for the PDI by the place that you had the recall done. (Not sure who did the 600 mile service or if you bought the bike new or not).

[Rick.Ryder]

brought mid July at 2800 miles for £11,500, PDI and 600 mile service done by BMW Bristol 203 miles away (by previous owner). my nearest dealer is Coopers Tunbridge Wells 63 miles away, Coopers are brilliant (apart from mr grumpy on spares!)
bottom line ... the bike is awesome, performs faultlessly and I no longer have a service reminder... I have the peace of mind i'm running on fresh oil especially as i noted the magneted sump plug had a few metal filings/swarf attached....

[Rick.Ryder]

PICTURE