Quote:
Originally Posted by MJZ
just purchased and downloaded this ap, The only thing I can get it to do is lock up my Iphone. I've tried to open it several times with the same resullt, a window that comes up saying "sort stretches" then locks up until I menu out of the program. Talk about a waste of 5 bucks, this is it.
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Hi MJZ,
I was away from my computer for the holiday and just got to this. Sorry for the delay.
It sounds like you are having network connection problems. All networked iPhone apps act weirdly if they're in a low, but not dead, connection area. We're no exception, and we've been building up our resilience to this situation. That said, it's entirely possible we've messed up somewhere, though we have thousands of other working customers and I haven't seen a complete lockout yet.
If it is something we've done, I'll take full responsibility and fix it (we're about to publish a minor update), find a work-around or, at worst, help you get a refund. For the sake of a few bucks there's no way I'm going to let anyone feel ripped off.
So let me run down the list of usual suspects:
How many bars of connectivity do you have, and is it wi-fi, 3G, E, or something else? What part of the world are you in?
Can you connect by wi-fi or a strong 3G signal and try it again?
Can you try powering off your iPhone, starting it again, and trying the app? You do this by pressing the power button until you see a Turn Off slider. Slide it, let the iPhone turn off, then press the power button again to turn it on.
Let me know the answers to these questions here, by PM or by email and we'll get you squared away.
For the record, I had thought of responding to this as a private message but decided it was more important to ensure that anyone else with any kind of difficulty knows what kind of company is standing behind the software. If there's a problem, we'll make it right somehow. Besides - we're bikers too and we want the app to work as well as it possibly can.
Best regards,
Daniel Pifko
Founder & CEO