I don't usually like to complain but I feel that it is important for everyone to know how bad Adventure BMW in Virginia is.
I brought my bike in for them to replace my left controls(no high beam, left signal, hazards, or trip computer) along with the little spring for the clutch both of which are under warranty. While the bike is there they ask me if I want them to do the 18k service because I'm and 20k.(I waited because I was going to take it to the dealer I bought the bike from) I asked "how long will it be" they said "3 days max" so I said yes. 3 days go by then they call and tell me it will be about 3 weeks because they have to order the tool to change the fork fluid from Germany. I think WTF you should have it the bike has been out for 3 years now. its okay though whatever.......I get the bike back and both of the tops of the forks are scratched in a circular pattern. The tech says he put tape on the socket so it shouldn't oh happened. I say okay fine what are you going to do for me? I decided I'd take some nice winter gloves that they sell for $180. Now this weekend I find the the valve cover gasket is leaking!!!!!!!!!!!
What would you guys do? I haven't talked to them because the dealers are all closed on Monday.
Also know that BMW NA can't really do much because all the dealers are franchise.